How to Handle Emotionally Charged Situations in the Workplace
Have you ever been confronted by an angry co-worker or had to deliver bad news you knew would set someone off?
Workplaces are stressful and there are plenty of triggers for strong negative emotions. If you’re like most people, you’d prefer to avoid these uncomfortable situations. But avoidance doesn’t usually work for long.
In this LIVE, interactive, virtual seminar, you'll discover how to handle tense situations and emotionally-charged behavior in a calm, reasonable way. This course prepares you with practical advice for keeping your cool and knowing what to say and do to de-escalate the conflict around you, preserve your work relationships and get on with your day.
Course Outcomes
- Maintain emotional balance and control even when negative things happen
- Use empathy, people smarts and a repeatable plan to resolve conflict before it escalates
- Gain control where you can — your own emotional reactions and the words you choose
- Transform tense situations using a rational, positive approach
- Strengthen relationships by becoming more conscious of what others are feeling and thinking
4.4out of 5
500
people have taken this course
100%
found this course to be helpful in their workplace
Course Agenda
Day 1
Day 2
Event Dates & Locations
| Date | Time | Price | Action | ||
|---|---|---|---|---|---|
Live Virtual Workshop
Save when you enroll multiple attendees!
Just $269 per person when you enroll 4+ learners
Included in
SkillPath Unlimited+Live
$ per year
- Access this course and 6000+ other live virtual workshop sessions(includes live virtual events priced $399 or less)
- 500+ webinars broadcast daily
- 2,000+ on-demand resources
- And so much more!
More Courses in
