Business professional looking skeptically at a colleague in a business setting

Live Virtual Workshop

•

3 hrs

•

4.2

(1,000)

Breaking Bad Communication Habits

Approved for HRCI and SHRM credits

Course Outcomes Agenda Reviews FAQs

Has confusion or a lack of clarity ever put you in a bind? Have you ever found yourself having to go back again and again to clarify instructions? Or found that despite your best efforts people just don’t seem to understand what you’re driving at? You’re not alone.

Believe it or not, you’re probably making a ton of bad communication mistakes right now. You can’t afford to stay stuck in a rut, making the same bad communication mistakes over and over again. And that’s exactly why you can’t miss this vital career-enhancing good communication vs bad communication training session. Let us help you stop these problems before they start.

Even if you consider yourself a good communicator, you’re probably committing some cardinal sins without even realizing it. This good communication vs bad communication workshop helps you identify and eliminate things you’re doing wrong that negatively affect your communication. Register for this powerful communication seminar today and start reaping the rewards tomorrow!

Course Outcomes

The traits all great communicators use to appear confident
Why active listening is as important in great communication as speaking or writing
The pitfalls of using negative or passive language
How to avoid using vague or unclear language
To watch your tone so you don’t come off as passive-aggressive or antagonistic
To eliminate clarity-killers in all your communication

4.2_{out of 5}

(1,000)

1,000

people have taken this course

98%

found this course to be helpful in their workplace

Course Agenda

3 hrs

Accreditations:HRCI and SHRM credits

Live Virtual Workshop

Print Agenda

Session 1: A Communication Refresher: What Message Are You Sending?

Discuss what makes a good communicator — shared traits among successful communicators
Understand body language and image and their impact on your message
Correct five common nonverbal mistakes you may be making
Are you an inefficient listener? You might not be hearing as much as you think you are
Develop active listening techniques to ensure you’re hearing what is actually being said
Find out what questions to ask to clarify an unclear message
Learn why empathy and taking another's point of view into consideration is crucial to understanding

Session 2: Eliminating Critical Communication Breakdowns

Get past the need to be right
Keep your emotions in check, even when you’re close to losing control
Stop beating around the bush when delivering negative or unpopular messages
Avoid self-defeating actions, unclear messages, negative language, passive-aggressiveness and other credibility killers
Project confidence and assertiveness in all your communications
Know the difference between just sending your message and communicating

Session 3: Email and Written Communication Essentials

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SkillPath is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.

Event Dates & Locations

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Live Virtual Workshop

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Participant Takeaways

This was a great training; I can't wait to use the information in my day-to-day work. I loved the format; it was a great mix of "lecture" and interaction. I really liked how she encouraged participation, but in a way that people felt comfortable to do so. I also really appreciate the workbook. Thank you again!

Jessica W.

The facilitator exceeded my expectations on the course topic. She discussed the topic with great content and examples and allowed participants to actively share their thoughts.

Monica M.

By taking this class, I was surprised by how much I need to change to communicate effectively!

Sheryl E.

Our trainer delivered an excellent presentation that I thoroughly enjoyed. Many of the topics we discussed resonated with my own career experiences. She was extremely informative and helpful, encouraging us to reflect on ourselves and consider ways to improve in the workplace.

Harold H.

Enjoyed learning about this material with the facilitator. She made the training very engaging and the time moved along swiftly.

Nadine L.

FAQs

How does a virtual seminar work?

A virtual seminar is a live, instructor-led experience. One or two days before the actual date of your seminar (also referred to as a course or workshop), you’ll receive an email with a link and a unique registration ID you’ll use to connect to the training. It will also include an additional link to the course materials along with any additional instructions you’ll need.

About 15 minutes before the scheduled start of your workshop, you’ll be able to log on from your computer, laptop, tablet or smartphone and join the event. Your unique registration ID may only be used once.

To ensure you have the best experience possible, please make sure your system has the necessary components. You can check your system now by following this link: Click here. Note: Please disable any pop-up blockers before testing your system.

Why should I choose virtual training?

Do you offer closed captioning?

What happens if I register, and then something comes up and I have to cancel?

We understand that occasionally things happen beyond your control, making cancellation unavoidable.

CANCELLATION POLICY: Cancellations occurring 5 business days or less before the event will be eligible for a one-time transfer to a future event. Refer to the confirmation number received upon registration and notify us by email at custserv@skillpath.com or call us at 1-800-873-7545 prior to the date of the event. Post-event cancellations will be ineligible for transfer and the registrant will be liable for the entire course fee.

What happens if I get disconnected during the seminar?

How do I contact Customer Service?

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