One Sheet
Empathy is a key part of skillfully handling today’s customers. It’s seeing what’s behind a frustrated customer’s angry behavior.
Use this mini training kit to help your frontline workers and customer care pros begin to understand the role of emotions in creating customer satisfaction and loyalty.
Kit includes:
Use this toolkit to create and lead your own customer service training session.
Complete this form to get your FREE One Sheet: Customer Service: Empathy-Building Toolkit