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Instructor-Led Training
The Extraordinary Administrative Assistant
Once primarily responsible for correspondence and routine clerical tasks, administrative assistants have seen their roles expand in recent years, bringing new expectations and opportunities. New responsibilities often include managing projects and collaborating with other departments.
This course will delve into the purpose of professionalism and discuss skills needed to cultivate meaningful professional relationships, which can be fostered into mutually beneficial, long-term business partnerships. You’ll also explore strategies to help leverage your expertise and unique organizational perspective to initiate meaningful change.
Course Outcomes
- Defining the role of professional partnerships
- Outlining the administrative assistant’s role in the organization
- Explaining the administrative professional’s sphere of influence
- Leading without authority
- Managing projects
- Creating change
Course Agenda
Instructor-Led Training
Module 1: Projecting a Professional Presence
Module 2: Cultivating Working Relationships
Module 3: Establishing Successful Partnerships
Module 4: Obtaining an Operations Approach
Module 5: Utilizing Organizational Tools
Module 6: Communicating Expertise
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