Webinar
Troubleshooting

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System Check

Connectivity

Check the following simple items to help resolve Webinar connection issues. Have you completed your system check?

• Are you connected to the Internet?
• Are you accessing the correct URL?
• Clear the browser’s temporary Internet files (directions below).
• Try connecting from another computer.
• If you log in early, you will see a message stating that you should come back to log in 15 minutes before your Webinar start time. If you still have trouble connecting to the Webinar, please contact customer service.

If your browser disconnects, log back in through the connection process. If you still have trouble connecting to the Webinar and have completed the system check, call customer service at 1-800-873-7545.

Sound Troubleshooting

Check the following items to help resolve computer sound issues:

• Are your speakers properly connected and turned on?
• Is the volume on your computer’s volume control turned up?

If your company uses a proxy server to control Internet access: Being behind a proxy server may affect your ability to access GoToWebinar. Try the following:

1. Within Internet Explorer, select Tools > Internet Options > Advaned tab
2. In the Advanced tab, select “Use HTTP 1.1 through proxy connections,” and click OK
3. Close all browser windows and re-open before trying to connect to the Webinar again

To delete temporary Internet files (cache) from Microsoft Internet Explorer:

1. In Internet Explorer, click the Tools menu
2. Select Internet Options
3. Click Delete Files
4. Click OK
5. Close Internet Explorer and re-open it
6. Return to your Webinar link